Terms & Conditions
Welcome to eClean! These Terms & Conditions (“Terms”) govern your use of the eClean mobile application and services provided by eCleanCo (“Company”, “we”, “us”, or “our”). By accessing or using the eClean app, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from using the app.
1. Services Provided
eClean is a mobile platform that connects customers with various cleaning service providers. The cleaning companies are independent entities responsible for delivering the services booked through our app.
2. User Eligibility
You must be at least 18 years old to use the app.
By registering, you confirm that the information provided is accurate and complete.
3. Booking & Payment
Customers can place orders for cleaning services through the app.
Payments must be made via the available payment options within the app.
eClean is not responsible for any disputes between the customer and the service provider.
4. Cancellations & Refunds
Cancellation policies vary by service provider and are displayed at the time of booking.
Refund eligibility is subject to the service provider’s terms and conditions.
eClean reserves the right to issue or deny refunds at its discretion.
5. Service Provider Responsibilities
Service providers must ensure high-quality service and adhere to local regulations.
eClean is not liable for the conduct, performance, or quality of service provided by the cleaning companies.
6. User Conduct
Users must not misuse the app, engage in fraudulent activity, or violate applicable laws.
Any violation may result in account suspension or termination.
7. Liability & Disclaimers
eClean acts only as a booking platform and is not responsible for the actions of third-party service providers.
We do not guarantee the availability, quality, or outcome of any service.
To the fullest extent permitted by law, eClean is not liable for any direct, indirect, or consequential damages arising from the use of our platform.
8. Intellectual Property
All content, trademarks, and materials on the app are the property of eClean or its licensors.
Users may not copy, modify, or distribute any part of the app without prior written permission.
9. Privacy Policy
Your use of eClean is subject to our Privacy Policy, which explains how we collect, use, and protect your information.
10. Modifications to Terms
eClean reserves the right to update these Terms at any time. Changes will be posted in the app, and continued use after modifications constitutes acceptance of the updated Terms.
11. Governing Law & Dispute Resolution
These Terms are governed by the laws of Oman.
Any disputes shall be resolved through arbitration or the courts of Oman.
12. Contact Information
For any questions regarding these Terms, please contact us at info@eclean.om
By using the eClean app, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.